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Brand Rating is one of the most important performance measures that OrangeShine.com uses to determine how well a brand is fulfilling buyer’s order. With this, you can approximate brand’s performance before making a purchase.
Avg. Shipping Time
The average shipping time from when an order is placed to when an order is shipped out. The calculation is based on the past 45 days transactions, considering working business days only.
Sold Out Rate
Sold out rate is the percentage of sold-out items from the orders placed in the past 90 days. This includes any cancellation made by the buyer, which may not be the brand’s intention.
BO Rate
BO is an abbreviation for back-order. BO rate is the percentage of back-ordered items from the orders placed in the past 90 days.
Preorder Drop Rate
Preorder drop rate is the percentage of items drop from pre-order transaction in the past 120 days. The count of dropped items includes sold out and not available items.
Preorder Processing Time
Pre-order processing time is the number of days passed from the marked available date until the pre-ordered items turned to an invoice in the past 120 days. The rating does not incorporate the items that are not processed to an invoice.
Sold Out Rate
Sold out rate is the percentage of sold-out items from the orders placed in the past 90 days. This includes any cancellation made by the buyer, which may not be the brand’s intention.
N/A : There are less than 10 counts to calculate
Newly joined : Brand has been active for less than 30 days
Avg. Shipping Time
The average shipping time from when an order is placed to when an order is shipped out. The calculation is based on the past 45 days transactions, considering working business days only.
N/A : There are less than 10 orders fulfilled.
Newly joined : Brand has been active for less than 30 days
BO Rate
BO is an abbreviation for back-order. BO rate is the percentage of back-ordered items from the orders placed in the past 90 days.
N/A : There are less than 5 counts to calculate
Newly joined : Brand has been active for less than 30 days
Preorder Drop Rate
Preorder drop rate is the percentage of items drop from pre-order transaction in the past 120 days. The count of dropped items includes sold out and not available items.
Preorder Processing Time
Pre-order processing time is the number of days passed from the marked available date until the pre-ordered items turned to an invoice in the past 120 days. The rating does not incorporate the items that are not processed to an invoice.
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Restocking Fee: 30%
Return Processing Days: 5 Business Days
This vendor only allows returns on defective items.
This vendor does not allow returns on sale items, closeouts or special orders.
In order to return, a RA# (Return Authorization Number) is required.
In order to request an RA#, the buyer must email the following: invoice number, style number
A restocking fee/penalty of 30% will be charged for unauthorized returns or refused/unaccepted packages.
Packages that have been opened or are not in their original packaging are accepted.
The original shipping and handling cost is not refundable.
A fee is charged for returned checks.
The vendor can be contacted about the return policy via the following phone number (213) 275 1053
The vendor can be contacted about the return policy via Apple Hips messages.
Customers may return merchandise to the following address:
1458 S San Pedro St #230
Los Angeles, CA 90015-3144
Buyers have 5 days to make a return claim on defective merchandise.
Buyers are reimbursed for defective items through store credit.
The buyer is responsible for return shipping fees of defective merchandise.
Buyers have 5 days to make a return claim on non-defective merchandise.
Buyers are reimbursed for non-defective items through store credit.
The buyer is responsible for return shipping fees of non-defective merchandise.
All returns on non-defective merchandise are subject to restocking fees.
Returns of non-defective merchandise after the return deadlines will not be accepted.