OS POLICY
If you are unsatisfied with your purchase and would like to request a return for exchange or store credit (requirements must be met), please follow these guidelines below.
Sales
All sales are final and only qualify for a return if your item(s) is damaged/defective from the manufacturer or you were sent the wrong item. There are no refunds. Shipping and handling fees are also non-refundable, including all refused and unaccepted packages. Items must be in their original condition (unwashed, unworn) with the original packaging to receive store credit or an exchange.
DAMAGED/DEFECTIVE
Damaged or defective items may be returned for store credit or an exchange may be provided.
Please contact us to notify us within 5 business days from the delivered date if any items are damaged or defective.
When contacting us regarding a damaged or defective item(s), please provide to us pictures of the damage (close-up and full shot), your invoice number, style number, color, size, and number of damaged or defective item(s). It can take 1-3 business days to investigate. However, it may take a bit longer as the investigation time depends on the vendor.The final RA approval will be done by the vendor.
INCORRECT ITEM(S)
Please contact us within 5 business days from the delivered date.
Store credit: If the vendor approves, we will send you a return label and process a store credit for the wrong item once it has been received.
Correct item to be reshipped: We will work with the vendor to arrange a reshipment for you. This will be based on product availability. If the product is no longer available, store credit will be applied. Items that are sent outside of its original condition/packaging will not be accepted by the vendors and will not be eligible for store credit.
If you have any other questions about the return policy, you can contact us directly.
Tel. 1-213-745-3001
Restocking Fee: $1 per piece
Return Processing Days: 10-15 business days after we received return items
ALL SALES ARE FINAL.
Exceptions May Apply;
- Please note that the original shipping charges are not refundable.
- Should you receive any damaged, defective or incorrect items, please contact us within 5 business days of delivery date via email or phone call with a prove of pictures.
- Once it's approved for return, we will email you the prepaid UPS return label. You must pack return item(s) and drop the package at your local UPS store.
- Returned items are inspected and processed for store credit or refund within 10-15 business days after your items are received at our warehouse.
- We may accept exchanges only with a prior arrangement via email or phone call, and we only accept exchanging items physically at the store or warehouse.
*Should you have any special shipment request, make sure to leave a NOTE!!!
