OS POLICY
If you are unsatisfied with your purchase and would like to request a return for exchange or store credit (requirements must be met), please follow these guidelines below.
Sales
All sales are final and only qualify for a return if your item(s) is damaged/defective from the manufacturer or you were sent the wrong item. There are no refunds. Shipping and handling fees are also non-refundable, including all refused and unaccepted packages. Items must be in their original condition (unwashed, unworn) with the original packaging to receive store credit or an exchange.
DAMAGED/DEFECTIVE
Damaged or defective items may be returned for store credit or an exchange may be provided.
Please contact us to notify us within 5 business days from the delivered date if any items are damaged or defective.
When contacting us regarding a damaged or defective item(s), please provide to us pictures of the damage (close-up and full shot), your invoice number, style number, color, size, and number of damaged or defective item(s). It can take 1-3 business days to investigate. However, it may take a bit longer as the investigation time depends on the vendor.The final RA approval will be done by the vendor.
INCORRECT ITEM(S)
Please contact us within 5 business days from the delivered date.
Store credit: If the vendor approves, we will send you a return label and process a store credit for the wrong item once it has been received.
Correct item to be reshipped: We will work with the vendor to arrange a reshipment for you. This will be based on product availability. If the product is no longer available, store credit will be applied. Items that are sent outside of its original condition/packaging will not be accepted by the vendors and will not be eligible for store credit.
If you have any other questions about the return policy, you can contact us directly.
Tel. 1-213-745-3001
Restocking Fee: 20%
Return Processing Days: 2 ~ 3 days
This vendor only allows returns on defective items.
This vendor does not allow returns on sale items, closeouts or special orders.
In order to return, a RA# (Return Authorization Number) is required.
In order to request an RA#, the buyer must email the following: invoice number, company name, style number, quantity, color, size, reason, pictures
Unauthorized returns will not be accepted.
Packages that have been opened or are not in their original packaging are not accepted.
The original shipping and handling cost is not refundable.
A fee is charged for returned checks.
The vendor can be contacted about the return policy via email.
Buyers have 7 days to make a return claim on defective merchandise, to avoid a restocking fee of 20%.
Buyers are reimbursed for defective items through store credit.
The vendor will provide return labels to the buyer for return shipping fees of defective merchandise.
Buyers have 5 days to make a return claim on non-defective merchandise.
Buyers are reimbursed for non-defective items through store credit.
The buyer is responsible for return shipping fees of non-defective merchandise.
All returns on non-defective merchandise are subject to restocking fees of 30[%].
Returns of non-defective merchandise after the return deadlines will not be accepted.
Most sales are not subject to a refund. In most cases, only merchandise exchanges or store credit may be issued.
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be canceled.
HOW TO PROCESS DAMAGES/RETURNS:
Send the image of the defective piece(s), invoice number, style number, color, quantity, and size to our e-mail
Please state your company name and wait for our response, which is usually within 1-2 business days.
ALL damage claims must send the listed information to e-mail only. Claims will not be settled through the phone.
