Thank you for shopping at C'est Toi
If you are not entirely satisfied with your purchase, we are here to help. For any return process, please message us with the pictures (if it's damaged), invoice#, style#, size and color of the style that has an issue.
RETURNS
- All items being returned for merchandise credit must be in its original condition with the original packaging.
- There is a 10[[%]] re-stocking fee for any items returned without its original packaging.
- There will be a 20[[%]] re-stocking fee for all items returned without an RA (Return Authorization), refused and unaccepted packages, or past the 7 day grace period.
- Only exchanges or merchandise credit will be allowed.
- For non-damaged goods, customers are responsible for all return shipping costs for the merchandise.
- Shipping and handling fees are final and non-refundable.
DAMAGES
- RA (Return Authorization) for any damaged items must be made within 7 days upon receiving of merchandise in writing through email stating the reasons for return.
- Please message us with pictures and details to provide proof of damage. We will issue a call tag to return the merchandise back to our facility.
- There will be a 20[[%]] re-stocking fee for all items returned without an RA, refused and unaccepted packages, or past the 7 day grace period.
- There is a 10[[%]] re-stocking fee for any items returned without its original packaging.
EXCHANGES
- All items being exchanged must be in its original condition with the original packaging.
- Exchange for a lower priced item, a merchandise credit will be issued to the account.
- There is a 10[[%]] re-stocking fee for any items returned without its original packaging.
Restocking Fee: 0.00
Return Processing Days: Next Day
If you are not entirely satisfied with your purchase, we are here to help. For any return process, please message us with the pictures (if it's damaged), invoice#, style#, size and color of the style that has an issue.
RETURNS
- All items being returned for merchandise credit must be in its original condition with the original packaging.
- There is a 10[[%]] re-stocking fee for any items returned without its original packaging.
- There will be a 20[[%]] re-stocking fee for all items returned without an RA (Return Authorization), refused and unaccepted packages, or past the 7 day grace period.
- Only exchanges or merchandise credit will be allowed.
- For non-damaged goods, customers are responsible for all return shipping costs for the merchandise.
- Shipping and handling fees are final and non-refundable.
DAMAGES
- RA (Return Authorization) for any damaged items must be made within 7 days upon receiving of merchandise in writing through email stating the reasons for return.
- Please message us with pictures and details to provide proof of damage. We will issue a call tag to return the merchandise back to our facility.
- There will be a 20[[%]] re-stocking fee for all items returned without an RA, refused and unaccepted packages, or past the 7 day grace period.
- There is a 10[[%]] re-stocking fee for any items returned without its original packaging.
EXCHANGES
- All items being exchanged must be in its original condition with the original packaging.
- Exchange for a lower priced item, a merchandise credit will be issued to the account.
- There is a 10[[%]] re-stocking fee for any items returned without its original packaging.
