Contact us

contact-us

Customer Service

Contact us if you have a question, you need some help, get in touch with our support team.

Phone

+ 1 213 745 3001

Email

[email protected]

Office Hours

Monday through Friday, 8:00am - 5:30pm PST

If you believe that a product posted on the OrangeShine.com website infringes third-party or your copyright, please send an email to [email protected] with the following information:

  • Your Name
  • Your Contact information (phone number and address)
  • The url of the product positioning on the OrangeShine.com website that you believe infringes the copyright
  • Why you believe the product infringes the third-party or your copyright
  • Upon receipt, we will review the information and take action as appropriate.
  • Evidence that you own the subjected copyright, if you own it

FAQ

1. How can I contact customer support?
You can reach our customer support team by calling +1 213 745 3001 or by visiting our Contact Us page to fill out a contact form. We are available Monday to Friday from 8:00 am to 5:30 pm PST.
2. What is the physical address of OrangeShine?
"OrangeShine is located at 1100 S. San Pedro St. E-13, Los Angeles, CA 90015. For more details, visit our Contact Us page.",
3. What should I include in my message to customer support?
When contacting support, please include your name, contact information, and a detailed description of your inquiry or issue. Visit our Contact Us page for more information.
4. What is the expected response time for inquiries?
We strive to respond to all inquiries within 24-48 hours. For urgent matters, call our Customer Service Hotline.
5. Can I get support for issues with a specific vendor?
Yes, if you have issues related to a specific vendor, visit our Vendor Support page for assistance.
6. What should I do if I believe a product infringes on my copyright?
If you believe a product infringes your copyright, please visit our Copyright Infringement page to provide details.
7. Is there a live chat option for immediate assistance?
Currently, we do not offer live chat support. For immediate assistance, call our Customer Service Hotline.
8. How can I provide feedback about my experience with OrangeShine?
We welcome your feedback! Share your experience by visiting our Feedback Page or leaving a review on our website.

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      Contact Us

        8:00 am - 5:30 pm PST (M - F)
        +1 213.745.3001

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