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FAQ

1. What is the flat-rate shipping policy at OrangeShine?
OrangeShine uses a flat-rate shipping model based on your total order amount. This means you will pay a fixed shipping fee that varies depending on the total value of your order, regardless of the number of items or their weight.
2. What are the shipping fees for different order amounts?
The flat-rate shipping fees are as follows:
  • $1 - $99.99: Best price applies (subject to change).
  • $100 - $199.99: $19 shipping fee.
  • $200 - $399.99: $24 shipping fee.
  • $400 - $599.99: $29 shipping fee.
  • $600 - $999.99: $39 shipping fee.
  • $1,000 - $1,499.99: $49 shipping fee.
  • $1,500 - $1,999.99: $59 shipping fee.
  • $2,000 - $2,999.99: $69 shipping fee.
  • $3,000 - $3,999.99: $79 shipping fee.
  • $4,000 - $4,999.99: $89 shipping fee.
  • $5,000 and above: Free shipping.
3. What shipping carriers do you use?
OrangeShine partners with various carriers to provide reliable shipping options, including UPS, FedEx, and USPS. Please note that vendors using our shipping label exclusively utilize UPS, while other vendors may offer different shipping options. Specific shipping methods and carriers may vary depending on the vendor.
4. Is there a minimum order amount for flat-rate shipping?
Yes, the minimum order amount for flat-rate shipping is $100.
5. How long does shipping take?
Standard shipping typically takes 3-7 business days within the U.S. Delivery times for international orders may vary based on the destination.
6. What should I do if my order is delayed?
If your order is delayed, please contact our customer support team for assistance. We will help you track your order and resolve any issues.
7. Can I track my shipment?
Yes, once your order has shipped, you will receive a tracking number via email, which you can use to monitor the status of your shipment.
8. What is the return policy for orders?
  • Each vendor has its own return and exchange policy. Generally, you can request returns for damaged, incorrect, or missing items within 5 days of receiving your order. To initiate a return, visit the My Account section and go to My Order History.
  • Please note that the specific return policy may vary by vendor, so it's important to check the individual vendor's terms. If you have any questions or concerns about returns, please contact our customer support team for assistance.
9. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact customer support immediately with your order number and details about the issue. We will assist you in resolving the matter.
10. Are there any additional charges for pre-orders?
For pre-orders, there is no pre-authorization at the time of order submission. When the item becomes available for processing, your credit card will be pre-authorized for the order amount plus shipping.