G-Stylez tries to ship out orders within 1-2 days of receipt if the shoes are available and we do our best to keep customers informed of any problems with their orders. Please note, simply not liking a product is not a sufficient reason for returning it. If the product is damaged, you can make a complaint that the product is damaged within 2 days of receipt by calling our phone number or sending us an email. Please note after 2 days of receipt, whether the product is damaged or undamaged, a return will not be accepted. If there is a problem with the box (i.e. damage, missing pairs, etc.) please contact management within 2 days of receipt. Management will partially refund for damaged /missing pairs within 2 days of receipt, but proof of damage, missing pairs, etc must be provided by the customer. Unless a specific size run is requested, we will ship whichever size run is available for the specific product. If you would like to cancel an order, it must be in submitted in writing. If an order has already been processed/shipped we cannot cancel the order. For preorders, if the order is older than 1 month, it is the buyers responsibility to cancel the preorder in writing. Shipping is entirely non-refundable. When an order is shipped, we provide the customer with a tracking number. It is the customers responsibility to keep track of their package. If an item is lost in transit, we are not responsible for the lost item. In order to ensure that a package is not stolen, customers may request that a signature is required to receive the package. Customers may register for FedEx or UPS delivery manager which is a solution that gives residential package recipients more control over their deliveries. Lastly, if an item is going to returned we charge a 20% restocking fee. Thank you.
Restocking Fee: 20%
Return Processing Days: 1-5
Please note, simply not liking a product is not a sufficient reason for returning it. If the product is damaged, you can make a complaint that the product is damaged within 2 days of receipt by calling our phone number or sending us an email. Please note after 2 days of receipt, whether the product is damaged or undamaged, a return will not be accepted. If there is a problem with the box (i.e. damage, missing pairs, etc.) please contact management within 2 days of receipt. Management will partially refund for damaged /missing pairs within 2 days of receipt, but proof of damage, missing pairs, etc must be provided by the customer. Unless a specific size run is requested, we will ship whichever size run is available for the specific product. If you would like to cancel an order, it must be in submitted in writing. If an order has already been processed/shipped we cannot cancel the order. For preorders, if the order is older than 1 month, it is the buyers responsibility to cancel the preorder in writing. Shipping is entirely non-refundable. When an order is shipped, we provide the customer with a tracking number. It is the customers responsibility to keep track of their package. If an item is lost in transit, we are not responsible for the lost item. In order to ensure that a package is not stolen, customers may request that a signature is required to receive the package. Customers may register for FedEx or UPS delivery manager which is a solution that gives residential package recipients more control over their deliveries. Lastly, if an item is going to returned we charge a 20% restocking fee. Thank you.
