RETURN POLICY
● All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
● If you wish to return or exchange some or all of the order, you must contact us on OrangeShine requesting such so there will be a written record of your request.
● After a Return Merchandise Authorization form has been obtained from us, then the following conditions apply:
o If the merchandise is returned within 7 days of the original shipment date, remains in sell-able condition, and it is not a custom order, then a credit will be restored to the original card used for purchase.
o If the merchandise is returned between 8-14 days of the original shipment date, remains in sell-able condition, and it is not a custom order, then a credit will be restored to the original card used for purchase less a 20% restocking fee.
o If the merchandise is returned between 15-30 days of the original shipment date, remains in sell-able condition, and it is not a custom order, then a store credit will be issued to the buyer less a 20% restocking fee.
o No returns are accepted after 31 days from the original shipment date.
o No returns are accepted for custom orders. All sales are final for custom orders.
DAMAGES
● Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all items included within 30 days of the claim date.
CANCELLATION POLICY
● If you need SMALL changes made to your order, then you must contact us within 24 hours of placing the order. We will check to see if the changes needed are permissible in our current production environment.
● If you need LARGE changes made to your order, we suggest you cancel your order and replace it with all of the changes needed.
● If an order cancellation is necessary, a written request to us must be approved before any order can be cancelled.
Restocking Fee: 10
Return Processing Days: 7
RETURN POLICY
● All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
● If you wish to return or exchange some or all of the order, you must contact us on OrangeShine requesting such so there will be a written record of your request.
● After a Return Merchandise Authorization form has been obtained from us, then the following conditions apply:
o If the merchandise is returned within 7 days of the original shipment date, remains in sell-able condition, and it is not a custom order, then a credit will be restored to the original card used for purchase.
o If the merchandise is returned between 8-14 days of the original shipment date, remains in sell-able condition, and it is not a custom order, then a credit will be restored to the original card used for purchase less a 20% restocking fee.
o If the merchandise is returned between 15-30 days of the original shipment date, remains in sell-able condition, and it is not a custom order, then a store credit will be issued to the buyer less a 20% restocking fee.
o No returns are accepted after 31 days from the original shipment date.
o No returns are accepted for custom orders. All sales are final for custom orders.
DAMAGES
● Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all items included.
CANCELLATION POLICY
● If you need SMALL changes made to your order, then you must contact us within 24 hours of placing the order. We will check to see if the changes needed are permissible in our current production environment.
● If you need LARGE changes made to your order, we suggest you cancel your order and replace it with all of the changes needed.
● If an order cancellation is necessary, a written request to us must be approved before any order can be cancelled.
