RETURN POLICY
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
*** 15% Restocking Fee for Returns other than defective/damaged ***
Our policy lasts 14 days after delivery. If 14 days have gone by since your purchase delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, send a request with your reason for the return, provide any additional details or photos for wrong item, damages or other claims.
We will reply back with a confirmation and what to do next.
Refunds (if applicable)
Once your return is received and inspected, we will send you a message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only exchange/replace items if they are defective or damaged.
CANCELLATION POLICY
To cancel orders placed with us at SJL APPAREL, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
BUYER IMAGES DOWNLOAD POLICY
Buyers can not use SJL APPAREL images and brand name to sell their merchandise on any third party websites.
SHIPPING POLICY
To return your product, please message us with your order #, reason for return and we will confirm a Return Authorization & Address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using a trackable shipping service or purchasing shipping insurance for any items or package value of over $50 as we are not responsible for lost or damaged items/package(s) that occur during the return from you to us.
