SHIPPING POLICY
Starting on January 1st, 2020 we will provide direct drop shipping for all orders. Drop shipping is from factory to direct consumer.
All deliveries will be shipped out by DHL, which will expedite your shipping time and reduce the cost of overall shipping. Please note it will take about 2~3 business days for the customer to receive the order, holidays may delay.
626-5922398/6265753033
OS POLICY
If you are unsatisfied with your purchase and would like to request a return for exchange or store credit (requirements must be met), please follow these guidelines below.
Sales
All sales are final and only qualify for a return if your item(s) is damaged/defective from the manufacturer or you were sent the wrong item. There are no refunds. Shipping and handling fees are also non-refundable, including all refused and unaccepted packages. Items must be in their original condition (unwashed, unworn) with the original packaging to receive store credit or an exchange.
DAMAGED/DEFECTIVE
Damaged or defective items may be returned for store credit or an exchange may be provided.
Please contact us to notify us within 5 business days from the delivered date if any items are damaged or defective.
When contacting us regarding a damaged or defective item(s), please provide to us pictures of the damage (close-up and full shot), your invoice number, style number, color, size, and number of damaged or defective item(s). It can take 1-3 business days to investigate. However, it may take a bit longer as the investigation time depends on the vendor.The final RA approval will be done by the vendor.
INCORRECT ITEM(S)
Please contact us within 5 business days from the delivered date.
Store credit: If the vendor approves, we will send you a return label and process a store credit for the wrong item once it has been received.
Correct item to be reshipped: We will work with the vendor to arrange a reshipment for you. This will be based on product availability. If the product is no longer available, store credit will be applied. Items that are sent outside of its original condition/packaging will not be accepted by the vendors and will not be eligible for store credit
OUT OF STOCK
Any ordered item out of stock, will ship via DHL, UPS, FEDEX directly from our factory to the customer, which is faster and safer. Please note it will take about 2~3 business days for the customer to receive the order,(holidays may delay)
MONDAY-FRIDAY9.30-4PM( Pacific Time). T:626-5922398/626-5753033
