Delivery policy
Starting from January 1, 2020, we will provide direct shipping for all orders. Direct transportation is from the factory to the direct consumer.
DHL will ship all out, which will speed up your shipping time and reduce overall shipping costs. Please note that it takes about 3 to 5 working days for customers to receive the order, and holidays may be delayed.
626-5922398 / 6265753033
Operating system policy
If you are not satisfied with the purchased item and want to request a return in exchange for a transaction or store credit (requirements must be met), please follow the guidelines below.
Turnover
All sales are final, and only if your item is damaged or damaged from the manufacturer or you have sent the wrong item, you will be eligible for return. There is no refund. Shipping and handling fees are also non-refundable, including all rejected and unaccepted packages. Items must be kept in their original condition (unwashed and undamaged) with original packaging in order to receive store credit or return, otherwise, no refund will be given.
Damage/quality defect
Damaged or defective items can be used for store credits, or exchanges or returns can be provided. Because we are first to quality assurance.
But please contact us to notify us within 5 working days after the delivery date.
When contacting us for information about damaged or defective items, please provide the damaged picture (close-up and full picture), invoice number, style number, color, size, and number of damaged or defective items). The investigation may take 1-3 working days. However, the investigation time may be longer, depending on the supplier. The final RA approval will be completed by the supplier.
Item is incorrect
Please contact us within 5 working days after the delivery date.
Store credit: If the supplier approves, we will send you a return label and process store credit after receiving the wrong item.
The correct item to be reshipped: We will work with the supplier to arrange reshipment for you. This will be based on product availability. If the product is no longer available, the store credit line will be used. Suppliers will not accept items beyond their original condition/package and are not eligible for store credit
out of stock
Any out-of-stock products ordered will be shipped directly from our factory to customers via DHL, UPS, FEDEX, which is faster and safer. Please note that it takes about 2 to 3 working days for customers to receive the order (may be delayed during holidays)
Monday to Friday 9.30-4PM (Pacific Time). Phone: 626-5922398 / 626-5753033
Restocking Fee: 10%
Return Processing Days: 7 day
DAMAGED/DEFECTIVE
Damaged or defective items may be returned for store credit or an exchange may be provided.
Please contact us to notify us within 5 business days from the delivered date if any items are damaged or defective.
When contacting us regarding a damaged or defective item(s), please provide to us pictures of the damage (close-up and full shot), your invoice number, style number, color, size, and number of damaged or defective item(s). It can take 1-3 business days to investigate. However, it may take a bit longer as the investigation time depends on the vendor.The final RA approval will be done by the vendor.
