1. Sales are not subjected to a refund. In the case of a defected product, store credit may be issued upon inquiry of the manufacturer.
2. All damages or defected products have to be reported to the manufacturer first. Thereof the manufacturer will evaluate the legitimacy of damaged product before rendering any credit or assuming liability of the defected item. In the case of the manufacturer denying the legitimacy of the claim, no store credit will be issued.
3. All approved returns will be inspected one more time by the manufacturer once the merchandise has been received before issuing any store credit.
4. All approved returns have to be shipped within 7 days upon approval. Failure in doing will be penalized by a 10% upon the value of the merchandise returned.
5. All order cancelations have to be reported to the manufacturer first; thereof the manufacturer will inquire the situation and render a decision of approval or denial of the customer’s request. No order will be subject of cancelation if once shipped.
6. It is the customer's responsibility to bring the products to our facility for exchange – shipping will be at customer’s expense.
7. No store credit is issued after 15 days. (Absolutely no returns for special orders.)
8. Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
9. Shipping and handling are non-refundable unless authorized by the manufacturer first.
Contact information:
Ph:213-700-6281
email:
[email protected]
