OS Return Policy
If you are unsatisfied with your purchase and would like to request a return for exchange or store credit (requirements must be met), please follow these guidelines below.
Sales
All sales are final and only qualify for a return if your item(s) is damaged/defective from the manufacturer or you were sent the wrong item. There are no refunds. Shipping and handling fees are also non-refundable, including all refused and unaccepted packages. Items must be in their original condition (unwashed, unworn) with the original packaging to receive store credit or an exchange.
DAMAGED/DEFECTIVE
Damaged or defective items may be returned for store credit or an exchange may be provided.
Please contact us to notify us within 5 business days from the delivered date if any items are damaged or defective.
When contacting us regarding a damaged or defective item(s), please provide to us pictures of the damage (close-up and full shot), your invoice number, style number, color, size, and number of damaged or defective item(s). It can take 1-3 business days to investigate. However, it may take a bit longer as the investigation time depends on the vendor.The final RA approval will be done by the vendor.
INCORRECT ITEM(S)
Please contact us within 5 business days from the delivered date.
Store credit: If the vendor approves, we will send you a return label and process a store credit for the wrong item once it has been received.
Correct item to be reshipped: We will work with the vendor to arrange a reshipment for you. This will be based on product availability. If the product is no longer available, store credit will be applied. Items that are sent outside of its original condition/packaging will not be accepted by the vendors and will not be eligible for store credit.
If you have any other questions about the return policy, you can contact us directly.
Restocking Fee: 15%
Return Processing Days: 5-7 Business Days
[PLEASE CHECK MERCHANDISE IMMEDIATELY!]
1) This vendor only allows returns on defective items through STORE CREDIT.
2) This vendor does not allow returns on sale items, closeouts, or special orders.
3) In order to return, a RA # (Return Authorization Number) is required.
4) In order to request an RA #, the buyer must email the following: invoice number, order date, company name, style number, quantity, color, size, reason, pictures, and amount.
5) Unauthorized returns will not be accepted.
6) Packages that have been opened or are not in their original packaging are accepted, however the items must be in their original condition (not worn or washed).
7) The original shipping and handling cost is not refundable.
8) A fee is charged for returned checks.
9) The vendor can be contacted about the return policy via the following phone number: (213) 536-5262.
10) The vendor can be contacted about the return policy via the following email address: [email protected] com.
11) The vendor can be contacted about the return policy via OrangeShine messages.
12) Customers may return merchandise to the following address:
SUNDAY MORNING
750 E 14th St. STE #105, Los Angeles, CA 90021
13) Buyers have 7 days to make a return claim on defective merchandise.
14) After we receive the returned items, buyers are reimbursed for defective items through STORE CREDIT.
15) The vendor is reimbursing the buyer for return shipping fees of defective merchandise.
16) Buyers have 2 days to make a return claim on non-defective merchandise.
17) After we receive the returned items, buyers are reimbursed for non-defective items through STORE CREDIT.
18) The buyer is responsible for return shipping fees of non-defective merchandise.
19) All returns on non-defective merchandise are subject to restocking fees.
20) Returns of non-defective merchandise after the return deadlines will NOT be accepted.
21) ALL MASKS ARE NON-RETURNABLE, NO EXCEPTIONS
