Return and Exchange Process
1. Visit “My Account” followed by, "My Order Invoice History" then click the "Request Return" button on the original order and follow the instructions.
2. Provide close-up and full frame images of the items.
3. Allow the vendor 3-5 business days to review the return and exchange request.
4. Await vendor response to the request before shipping unwanted merchandise.
5. The vendor will provide the return label via email or message if return request is accepted.
6. Merchandise must be shipped back to the vendor before they approve refunds or store credit.
For exchanges, if the item is unavailable at the time of the request, a store credit may be issued.
All shipping and handling fees are final and will not be refunded.
Refunds and store credits are not guaranteed and are determined based on individual vendor policies.
If you have any question or issues with the return and exchange process, please contact OrangeShine at 213-745-3001
FAQ
OrangeShine's return policy varies by vendor, as each vendor has its own specific return and exchange policy. However, here are some general guidelines:
- You can typically request returns for damaged, incorrect, or missing items within 5 days of receiving your order.
- To initiate a return:
- Visit the My Account section
- Go to My Order History
- Request a return on the original order
- You'll need to provide close-up and full-frame images of the items in question.
- The vendor will review your request, which may take 3-5 business days.
- Approval of a return request is not guaranteed and is subject to the vendor's discretion.
- If approved, the vendor will provide a return label via email or message.
- You must ship the merchandise back to the vendor in its original condition and packaging.
- Refunds and store credits are determined based on each vendor's individual policy.
- Please note that some vendors may only accept returns for damaged or defective products, while others may offer exchanges for items sent incorrectly. It's important to check the specific return policy of the vendor you're purchasing from before placing an order.
To initiate a return, follow these steps:
- Log in to your account: Go to the OrangeShine website and log into your account.
- Visit the My Account section: Navigate to the 'My Account' section from the main menu.
- Go to Order History: Click on Order History to view your past orders.
- Create a Return: Find the order for which you want to initiate a return and select the option to Create Return.
- Follow the prompts: Complete the return request by providing the necessary details and any required images of the item.
- Once your return request is submitted, the vendor will review it, which may take 3-5 business days. If approved, you will receive further instructions for returning the item.
After submitting your return request, you will need to wait for the vendor's approval, which may take three to five business days. Please note that the approval of a return request is not guaranteed and is subject to the vendor's discretion.
If your return request is accepted, the vendor will provide a return label via email or message. You must ship the merchandise back to the vendor in its original condition and packaging before the vendor approves the refund or store credit.
If the item is unavailable at the time of your return request, the vendor may issue store credit instead of an exchange.
Refunds and store credits are not guaranteed and depend on each vendor's individual policy. Some vendors may only accept returns for damaged or defective products.
If you receive a damaged or incorrect item, you can request a return within 15 days from the ship-out date by following the return process outlined above.
Return shipping costs may be the responsibility of the buyer unless the return is due to an error on the vendor's part. Always check the vendor's return policy for specific details.
The time it takes to process a refund varies by vendor. Once the returned item is received and approved, the vendor will process the refund according to their policy.
Exchanges for different sizes or colors are subject to the vendor's policies. If the item is unavailable, store credit may be issued instead.
