return and exchange policy

OrangeShine's vendors have individual policies for merchandise returns located on their vendor page. Buyers can request returns for damaged items, incorrect items or missing items. Some vendors may accept returns if the product is damaged or defective, while others only offer exchanges for items sent incorrectly. Buyers have15 days from the ship out date to request a return and have to wait for approval by the vendor. If approved by the vendor (which is not guaranteed), shipping and handling fees are non-refundable. Merchandise returned or exchanged must be in its original condition and packaging when received; otherwise, the request will not be authorized.

Return and Exchange Process

data:image/svg+xml;base64,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

Visit “My Account” followed by, "My Order Invoice History" then click the "Request Return" button on the original order and follow the instructions.

Provide close-up and full frame images of the items.

Allow the vendor 3-5 business days to review the return and exchange request.

Await vendor response to the request before shipping unwanted merchandise.

The vendor will provide the return label via email or message if return request is accepted.

Merchandise must be shipped back to the vendor before they approve refunds or store credit.

For exchanges, if the item is unavailable at the time of the request, a store credit may be issued.

All shipping and handling fees are final and will not be refunded.

Refunds and store credits are not guaranteed and are determined based on individual vendor policies.

If you have any question or issues with the return and exchange process, please contact OrangeShine at 213-745-3001