When you place an order on OrangeShine.com, it is fulfilled by brand(s) you placed the order. Shipping time, shipping method, and shipping fee may vary by each brand.
Our order process is
At the time when you place an order, your credit card is not charged but only verified. To verify we check the state of the Company address and the shipping address. If the state of these two addresses don’t match, you will just see the Paypal option. If the state of these two address match, then we check the state of billing address of the card you are using to make the purchase. If it does not match, and there is no previous order fulfilled with the same card, there will be a hold on order. In this case OrangeShine representative will contact you asking for a copy of your ID, a copy of your business license, and credit card authorization form for you to fill out and sign. Once your information is verified, we will release your order to the brand(s).
The brand that you’ve placed the order with fulfills the order.
COST OF SHIPPING
Shipping cost is finalize based on package weight, dimension, along with destination and shipping method. These may vary by each brand. The final invoice amount includes the final shipping fee along with the order amount.
Note: For international shipping options, please call us at 1-213-745-3001 because some of our vendors ship international and some don’t. All international orders are shipped by USPS.
If you have any special shipping requests, please contact us immediately so that we may assist you or leave a comment for the brand when submitting the order. Some of these requests include:
* Shipping time frames are just estimates from the date of shipment rather than the date the order was placed. Delivery can be delayed due to mismatched information, invalid address, and other various causes.
SOLD OUT OR PREORDER ITEMS
If your order contained a mix of in-stock, sold-out, back-order or pre-order item, the in-stock items might ship immediately. If any item is back-order or pre-order these may send separately once available. However, the sold-out items will cancel.
Final invoice amount that includes shipping fee will charge to your credit card when the vendor is ready to ship out your order. If your card is declined at this time, you may open the invoice from My Account → Order Invoices History to change to a different card. Otherwise, we will try with the same card automatically for 3 consecutive days.
Once the charge to your credit card is complete, your order will ship out via the shipping method you’ve selected. You may find the tracking number for your order in My Account.
We require that our vendors send out your order either with insurance or with signature confirmation. All sales are final, and returns are only accepted if the item is damaged, defective, or the wrong product received. Each vendor has a different return policy. Please check with the brand(s) you purchased from for their return policy or contact OrangeShine for assistance. You may call 213-745-3001.