OS POLICY
If you are unsatisfied with your purchase and would like to request a return for exchange or store credit (requirements must be met), please follow these guidelines below.
Sales
All sales are final and only qualify for a return if your item(s) is damaged/defective from the manufacturer or you were sent the wrong item. There are no refunds. Shipping and handling fees are also non-refundable, including all refused and unaccepted packages. Items must be in their original condition (unwashed, unworn) with the original packaging to receive store credit or an exchange.
DAMAGED/DEFECTIVE
Damaged or defective items may be returned for store credit or an exchange may be provided.
Please contact us to notify us within 5 business days from the delivered date if any items are damaged or defective.
When contacting us regarding a damaged or defective item(s), please provide to us pictures of the damage (close-up and full shot), your invoice number, style number, color, size, and number of damaged or defective item(s). It can take 1-3 business days to investigate. However, it may take a bit longer as the investigation time depends on the vendor.The final RA approval will be done by the vendor.
INCORRECT ITEM(S)
Please contact us within 5 business days from the delivered date.
Store credit: If the vendor approves, we will send you a return label and process a store credit for the wrong item once it has been received.
Correct item to be reshipped: We will work with the vendor to arrange a reshipment for you. This will be based on product availability. If the product is no longer available, store credit will be applied. Items that are sent outside of its original condition/packaging will not be accepted by the vendors and will not be eligible for store credit.
If you have any other questions about the return policy, you can contact us directly.
Tel. 1-213-622-0088 x3
Restocking Fee: 10% RESTOCKING
Return Processing Days: Within 5 Days After Receipt of Delivery
All claim returns for shortages or damages material must be claimed within 5 days after receipt of delivery. All returns must be authorized by though a rep here at Very J, Inc. To request an RMA number simply email us at [email protected] Items may not be returned for any other reason unless approved otherwise by management. Receipts must be shown as proof of purchase in order to receive store credit. Sales are not subject to a refund, only merchandise exchanges or store credit may be issued. Returned merchandise is subject to a minimum of 10% restocking fee. Late payments are subject to a one-time nonrefundable-late charge. Therefore a 10% interest fee may be applied to the total amount due. *In an event of a dispute, parties will be subject to the Jurisdiction of the Courts of the State of California regardless of their residence, and the prevailing party shall be entitled to collect from the other party all of its legal cost and expenses incurred therewith, including attorney's fees.
