This vendor only allows returns on defective items.
This vendor does not allow returns on sale items, closeouts or special orders.
In order to request a store credit, the buyer must email the following: invoice number, order date, company name, style number, quantity, color, size, reason, pictures, and amount.
A restocking fee/penalty of 20% will be charged for unauthorized returns or refused/unaccepted packages.
Packages that have been opened or are not in their original packaging are not accepted.
The original shipping and handling cost is not refundable.
Buyers have 2 days to make a return claim on defective merchandise.
Buyers are reimbursed for defective items through store credit.
The buyer is responsible for return shipping fees of defective merchandise.
Buyers have 2 days to make a return claim on non-defective merchandise.
Buyers are reimbursed for non-defective items through store credit.
The buyer is responsible for return shipping fees of non-defective merchandise.
Buyers have 10 days to make a return claim on non-defective merchandise without restocking fees.
Returns of non-defective merchandise after the return deadlines will not be accepted.
The vendor can only be contacted about the returns and damages via email.
Restocking Fee: 20%
Return Processing Days: 5-7 days
This vendor only allows returns on defective items.
This vendor does not allow returns on sale items, closeouts or special orders.
In order to request a store credit, the buyer must email the following: invoice number, order date, company name, style number, quantity, color, size, reason, pictures, and amount.
A restocking fee/penalty of 20% will be charged for unauthorized returns or refused/unaccepted packages.
Packages that have been opened or are not in their original packaging are not accepted.
The original shipping and handling cost is not refundable.
The vendor can only be contacted about the return policy via the following email address returns at whitebirchusa com.
Customers may return merchandise to the following address:
Customer Service
2831 S Santa Fe Ave
Vernon, CA 90058
Buyers have 2 days to make a return claim on defective merchandise.
Buyers are reimbursed for defective items through store credit.
The buyer is responsible for return shipping fees of defective merchandise.
Buyers have 2 days to make a return claim on non-defective merchandise.
Buyers are reimbursed for non-defective items through store credit.
The buyer is responsible for return shipping fees of non-defective merchandise.
Buyers have 10 days to make a return claim on non-defective merchandise without restocking fees.
Returns of non-defective merchandise after the return deadlines will not be accepted.
