OS POLICY
If you are unsatisfied with your purchase and would like to request a return for exchange or store credit (requirements must be met), please follow these guidelines below.
Sales
All sales are final and only qualify for a return if your item(s) is damaged/defective from the manufacturer or you were sent the wrong item. There are no refunds. Shipping and handling fees are also non-refundable, including all refused and unaccepted packages. Items must be in their original condition (unwashed, unworn) with the original packaging to receive store credit or an exchange.
DAMAGED/DEFECTIVE
Damaged or defective items may be returned for store credit or an exchange may be provided.
Please contact us to notify us within 5 business days from the delivered date if any items are damaged or defective.
When contacting us regarding a damaged or defective item(s), please provide to us pictures of the damage (close-up and full shot), your invoice number, style number, color, size, and number of damaged or defective item(s). It can take 1-3 business days to investigate. However, it may take a bit longer as the investigation time depends on the vendor.The final RA approval will be done by the vendor.
INCORRECT ITEM(S)
Please contact us within 5 business days from the delivered date.
Store credit: If the vendor approves, we will send you a return label and process a store credit for the wrong item once it has been received.
Correct item to be reshipped: We will work with the vendor to arrange a reshipment for you. This will be based on product availability. If the product is no longer available, store credit will be applied. Items that are sent outside of its original condition/packaging will not be accepted by the vendors and will not be eligible for store credit.
If you have any other questions about the return policy, you can contact us directly.
Tel. 1-213-725-1631
Restocking Fee: 1.00
Return Processing Days: 14 days
RETURN/EXCHANGE POLICY
We only accept exchanges of new, unworn items and faulty items with all original tags and packaging within 14 days once purchase is received.
We do not accept returned garments that have marks, makeup stains, garments that smell of perfume, hair, or garments covered in dust particles.
Items should be in the original condition, poly-bag packaging unworn, unwashed, or used in anyways for a full store credit minus original shipping charges and duties paid. (unless damaged)
* Customers must notify us thru email before returning the item. Email contact for further procedure.
Once your exchange package arrives, please allow 24 hours for your store credit to be processed. (weekends excluded)
Items received after 14 days of package arrival will not be accepted. Also, items that do not meet these criteria or are non-returnable will be denied.
REFUND POLICY
We ONLY offer REFUND in cases of damaged pieces or packs. We do not offer REFUNDS in any other case.
Damages must be reported within 7 days of receiving the package
*CANCELLATIONS
We process and ship within 24 hours of an order at all times. Cancellations must be made within 24 hours of the order. (exclude special cases)
If you would like us to hold the order for longer than 24 hours before confirming or cancelling, you must indicate on your PO or message us separately
ahead of time.
The buyer is responsible in letting the vendor know ahead of time and will not be reimbursed for late cancellations, after the order had been processed and shipped.
