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Brand Rating is one of the most important performance measures that OrangeShine.com uses to determine how well a brand is fulfilling buyer’s order. With this, you can approximate brand’s performance before making a purchase.
Avg. Shipping Time
The average shipping time from when an order is placed to when an order is shipped out. The calculation is based on the past 45 days transactions, considering working business days only.
Sold Out Rate
Sold out rate is the percentage of sold-out items from the orders placed in the past 90 days. This includes any cancellation made by the buyer, which may not be the brand’s intention.
BO Rate
BO is an abbreviation for back-order. BO rate is the percentage of back-ordered items from the orders placed in the past 90 days.
Preorder Drop Rate
Preorder drop rate is the percentage of items drop from pre-order transaction in the past 120 days. The count of dropped items includes sold out and not available items.
Preorder Processing Time
Pre-order processing time is the number of days passed from the marked available date until the pre-ordered items turned to an invoice in the past 120 days. The rating does not incorporate the items that are not processed to an invoice.
Sold Out Rate
Sold out rate is the percentage of sold-out items from the orders placed in the past 90 days. This includes any cancellation made by the buyer, which may not be the brand’s intention.
N/A : There are less than 10 counts to calculate
Newly joined : Brand has been active for less than 30 days
Avg. Shipping Time
The average shipping time from when an order is placed to when an order is shipped out. The calculation is based on the past 45 days transactions, considering working business days only.
N/A : There are less than 10 orders fulfilled.
Newly joined : Brand has been active for less than 30 days
BO Rate
BO is an abbreviation for back-order. BO rate is the percentage of back-ordered items from the orders placed in the past 90 days.
N/A : There are less than 5 counts to calculate
Newly joined : Brand has been active for less than 30 days
Preorder Drop Rate
Preorder drop rate is the percentage of items drop from pre-order transaction in the past 120 days. The count of dropped items includes sold out and not available items.
Preorder Processing Time
Pre-order processing time is the number of days passed from the marked available date until the pre-ordered items turned to an invoice in the past 120 days. The rating does not incorporate the items that are not processed to an invoice.
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STANDARD SIZE CHART
XS | S | M | L | XL | 2X |
---|---|---|---|---|---|
0-2 | 4-6 | 8-10 | 12-14 | 16 | 18-20 |
Restocking Fee: 50.0
Return Processing Days: 7 DAYS UPON RECEIVING
f you are unsatisfied with your purchase and would like to request a return for exchange or store credit (requirements must be met), please follow these guidelines below.
Sales
All sales are final and only qualify for a return if your item(s) is damaged/defective from the manufacturer or you were sent the wrong item. There are no refunds. Shipping and handling fees are also non-refundable, including all refused and unaccepted packages. Items must be in their original condition (unwashed, unworn) with the original packaging to receive store credit or an exchange.
DAMAGED/DEFECTIVE
Damaged or defective items may be returned for store credit or an exchange may be provided.
Please contact us to notify us within 5 business days from the delivered date if any items are damaged or defective.
When contacting us regarding a damaged or defective item(s), please provide to us pictures of the damage (close-up and full shot), your invoice number, style number, color, size, and number of damaged or defective item(s). It can take 1-3 business days to investigate. However, it may take a bit longer as the investigation time depends on the vendor.The final RA approval will be done by the vendor.
INCORRECT ITEM(S)
Please contact us within 5 business days from the delivered date.
Store credit: If the vendor approves, we will send you a return label and process a store credit for the wrong item once it has been received.
Correct item to be reshipped: We will work with the vendor to arrange a reshipment for you. This will be based on product availability. If the product is no longer available, store credit will be applied. Items that are sent outside of its original condition/packaging will not be accepted by the vendors and will not be eligible for store credit.
If you have any other questions about the return policy, you can contact us directly.
Tel. 1-213-745-3001