OrangeShine is a leading online fashion wholesale marketplace that connects wholesale vendors and retail buyers worldwide. As a fast-growing online wholesale marketplace, OrangeShine is committed to assisting vendors in increasing brand recognition, customer loyalty, and sales. We prioritize our customers' needs, both vendors and buyers alike, and continuously strive to tailor our services to meet their requirements. 

Responsibilities of the E-Commerce Operations Assistant:

• Handle a comprehensive process of a new brand sign-up, i.e., documentation, tutorials, online launch, etc.
• Recommend and introduce various marketing programs for higher brand exposure
• Participate in strategic marketing meetings and work as a liaison between the buyers, OrangeShine, and the brands
•  Manage vendor accounts and provide support to ensure the best possible customer service for their buyers
• Manage inquiries from brands via phone, email, and platform messaging, and assign new vendor Inquiries to brand support team members
• Advertisement Setup on Main page
• Identify and assess the technical needs of brands on the platform
• Effectively communicate these needs to the R&D team for prompt resolution
• Ensure brands are fully informed about new service and product updates
• Support overdue vendor invoices related to advertisements, setup, and other related areas
• Monitor and ensure that brands are fully informed of new service/product updates
• Process vendor ads banner changes requests
• Assistance with orders, vendor resolution satisfactory solutions to all issues with brands assigned as reported by the buyer reps.
• Issue warning to problematic vendors (copyright issue, drop shipping, high void rate etc)
• Follow up with leads and contact inactive vendors.
  

 Requirements:

• Bilingual: Fluent in both English and Korean.
• Minimum 3 years Experience in Customer Service Management, preferably in a call center or e-commerce setting
• At least 1 year of experience in e-commerce Customer Service Management as outlined in the responsibilities
• Strong written/verbal communication skills
•  Advanced computer skills
• Must have strong leadership qualities and interpersonal skills.
• Extensive experience in handling customer service issues in various online marketplaces.
• Strong problem-solving skills
• Ability to thrive in a fast-paced environment
• Familiarity with fashion and/or wholesale B2B (Business-to-Business) or B2C (Business-to-Consumer) marketplaces highly preferred

Benefits:

• Paid Employee Insurance (Medical, Dental, Vision)
•  401k Match
• 100% Paid Life Insurance
• Paid Time Off(PTO)
• Birthday Gift